Hexsclad is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
**HOW CAN I CONTACT HEXSCLAD?**
Our Customer Care team is here for you from 9am-6pm EST Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using this link. In this holiday season support will be closed on Dec. 25th and Jan. 1st
**DELIVERY**
For all orders, processing and verification times range from 1 to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped. Orders delivered to the U.S. will be shipped via UPS, and orders delivered internationally will be shipped via DHL. Please be advised that we cannot make any changes to the shipping address once an order has shipped. Additionally, we do not ship to P.O. Boxes.
**CANCELLATIONS**
Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.
In the event that an item becomes unavailable, Hexsclad reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.